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TERMS OF USE
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Click Here for Wireless Internet Terms of Service
Little Loon Wireless Cable Modem Terms of Service
Little Loon Wireless is pleased to provide Internet Services (the "Service") to you (the "Customer") on the terms set out below.
1. The Service includes the services specified on your contract and any other services that Little Loon Wireless may provide to you from time to time.
2. The Cable Modem equipment used for Little Loon Wireless Internet service will be wholly owned and maintained by Little Loon Wireless.
3. The Customer agrees to pay the applicable monthly fees for the Service, together with all applicable taxes. Charges will be billed monthly in advance, issued the first day of the month. Payment must be made within thirty (30) days of the invoice date.
4. Service call requests for the following reasons will be billed to the Customer at Little Loon Wireless' prevailing rates:
a) issues unrelated to Equipment/service problems
b) damage or misuse caused by the Customer or a third party
5. Delinquent accounts may be suspended or cancelled at Little Loon Wireless' sole discretion. Prior to reactivating a delinquent account, all outstanding charges must be paid in full, in addition to a twenty-five dollar ($25.00) reconnection charge. If the Service is disconnected for delinquency, the Service will be reinstated if you pay arrears including a reconnection fee immediately upon being notified by the office. If you fail to make payment in full within ten (10) business days after bring disconnected, Little Loon Wireless has the right to send your account to collection. Reconnection charges are non-refundable.
6. The Customer agrees to pay Little Loon Wireless twenty-five dollars ($25.00) for each payment returned for any reason.
7. The Customer may terminate the Service upon providing thirty (30) days prior notice to Little Loon Wireless. The Customer is responsible for all amounts owing to Little Loon Wireless up to the time the termination becomes effective. Applicable charges continue until notice is received. The Customer is required to return all Equipment used for the Service to the Village Office or to Little Loon Wireless at 826 - 57th Street East, Saskatoon. Failure to return the Equipment in good working order will result in your being charged the full retail price of the Equipment.
8. If there is a period of time when you will not be using the Service (e.g. seasonal cabin, vacation, etc.) you can temporarily suspend the Service. Email privileges will be covered at no charge during the Service suspension for a period of up to nine (9) months. You can continue to use your Baudoux Communications email over any Internet connection. The minimum period for which the Service can be suspended is one (1) month. The minimum period for which the Service can be reconnected is also one (1) month. At the request of the Customer, Service may be suspended beginning with a date specified by the Customer and fees for the Service will be stopped effective on that date. Upon starting the Service again on a date specified by the Customer, Service Fees will begin to accrue as of the reconnection date and a reconnect fee of twenty-five dollars ($25.00) will be applied to the Customer's account.
9. The Little Loon Wireless help desk will provide telephone and email assistance on a reasonable effort basis via the telephone numbers and during the hours of operation specified on Little Loon Wireless' website www.littleloon.ca. Support is limited to Customer problems using the Service and may exclude problems related to certain equipment (e.g. routers, wireless devices and switches) and software.
10. Little Loon Wireless reserves the right to change services or rates with thirty (30) days notice.
11. The Equipment warranty does not cover damages due to external causes, including but not limited to, abuse, accident, act-of-God, misuse, problems caused by use of parts not supplied by Baudoux Communications, servicing not authorized by Little Loon Wireless, or vandalism. Any unauthorized opening of the Equipment enclosures will void this warranty in its entirety.
12. Little Loon Wireless is not liable for:
(a) any interruption or unavailability of the Service due to acts of God, lightning, power failures, equipment failures, scheduled or unscheduled maintenance, or any event beyond the reasonable control of Little Loon Wireless.
(b) any acts or omissions by the Customer or by any third party;
(c) any loss, cost, expense or damage of any kind caused directly or indirectly by the Equipment;
(d) any damage to your premises incurred while installing or removing the Equipment and associated wiring, when such damage is not wholly caused by Little Loon Wireless' negligence.
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