|
FREQUENTLY ASKED QUESTIONS
|
|
Here are a few of the most commonly asked technical questions:
Question:
Can I check my e-mail from another computer?
Answer:
Yes. You can check your e-mail at www.littleloon.ca by clicking on the webmail icon and entering your e-mail address and password.
Question:
My internet connection is not working. What do I do?
Answer:
- Check all connections to ensure everything is plugged in
- If everything is connected, cycle the power on the CPE for at least 10 seconds by unplugging it from the power source
- Reboot the computer
- If you have additional equipment attached to your computer, such as a gateway or router, that equipment may need to be cycled as well
- If the problem persists, please contact Technical Support.
Question:
What do I do if I can receive e-mail, but cannot send e-mail?
Answer:
When adding your e-mail account to your email client (eg, Outlook, Outlook Express, Netscape) ensure that the "My server requires authentication"
box under the Outgoing Server section is checked off.
For more information on setting up e-mail accounts with various email clients, see "Configuring e-mail client software" under the Little Loon Wireless Support link at www.littleloon.ca/internet_support.php
|
|
|
WEBMAIL